Intrepid Travel thanks trade for its support despite ‘slow start’ on refunds
Travel Weekly
✨Casual
👁️ 48 views📅 5 years ago⏱️ 30:35
What This Creator Said
1 Happy Bacon
Creator Had Mixed FeelingsCabin / Ship Tour✨Casual Creator
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
we had suspended global operations for the first time in our 31 year history we suspended on the 15th of March
we had 4221 customers have asked for refunds so at this point we've maintained over 90% of our bookings in travel credits
safety is our biggest priority got to work tirelessly with the health bodies and the local governments
we see it as a competitive advantage and it's a key USP of why people travel with us
Creator's Tips & Advice
✓Encourage customers to take travel credits rather than refunds
✓Focus on local and domestic travel programs as a recovery strategy
✓Implement enhanced safety and hygiene practices for group tours
Questions This Creator Answers
QHow has the COVID-19 pandemic impacted Intrepid Travel?
QWhat steps is Intrepid taking to restart operations safely?
QHow is Intrepid supporting its trade partners during the crisis?
YouTube Video Description↓
Group chief executive James Thornton and managing director of EMEA Zina Bencheikh speak to Lucy Huxley