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Live Webinar: Business Rebound and Recovery in the New “Enchantment Economy”

Seatrade Cruise
Seatrade Cruise
Casual
👁️ 141 views📅 4 years ago⏱️ 59:14
What This Creator Said
Creator RecommendsTips & AdviceCasual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

enchantment seems to be a person being in a mixed state filled with competing emotions and thoughts

the more enchanted a consumer feels the more they're apt to be active promoters of a business or a brand

people are looking for experiences that give them a sense of enchantment

immersive experiences are the key to enchantment

Creator's Tips & Advice

Listen to the voice of the customer to create immersive experiences
Keep communication and execution simple for wow moments
Flip experiences from touristic to immersive and participatory
Focus on empathy and emotional intelligence in hiring and training
Design experiences that push customers out of their comfort zone strategically

Questions This Creator Answers

QIs the enchantment economy real?
QHow can businesses deliver enchantment in the rebound and recovery period?
QWhat makes an experience enchanting and immersive?
QHow can frontline staff be trained to deliver enchanting experiences?

Topics Covered

Service Crew3 Happy BaconEntertainment Activities3 Happy BaconKids Family3 Happy BaconValue Pricing2 Happy Bacon
How to read the Trip Bacon Score
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Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description

Research reveals that consumer depression and anxiety from “lockdown fatigue” motivate an unprecedented degree of pent-up demand for escapism, travel, and connection, which raises questions of how businesses can stay ahead of this curve and stand out while doing so. This live webinar presents unique learnings and insights from newly published research to help business owners and operators compete in what some call the new “enchantment economy.” Moderated by: Dr. Jim Houran, Managing Director, AETHOS Consulting Group Panelists: Jim Berra, Chief Marketing Officer, Royal Caribbean International Agnelo A. Fernandes, Chief Strategy Officer, & EVP, Terranea Resort Francesca Romana Gianesin, SVP Experience & Product Synergy & Integration, Disneyland Paris