Meet ZOE - the world's first personal cruise assistant by MSC Cruises
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
meet Zoey our new crew member she's the first virtual personal Cruiser system that speaks seven languages
Zoey is available in every cabin so that you can relax and enjoy your cruise to the fullest
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ZOE – the world’s first virtual personal cruise assistant – is poised to take MSC Cruises’ Guest Services to an exciting new level with guest-centric technology that will further enrich the cruise vacation. Developed in partnership with HARMAN and Samsung Electronics, ZOE is a voice-enabled artificial intelligence (AI) tool found in every stateroom. ZOE can speak seven languages, answer hundreds of questions about the cruise and provide information about on board services, guidance and suggestions or help to book a service. An easy to use device – guests simply say, “OK ZOE”, and she’s ready to help. The advanced voice recognition feature makes it easy for everyone to control and access information using only voice commands. ZOE is a first in the cruise industry and another example of how MSC Cruises continues to lead the way by employing technology to enhance the guest experience. ZOE will launch on MSC Bellissima and will then be available on each following new ship, including the upcoming MSC Grandiosa in 2019 and MSC Virtuosa in 2020.