‘Refunds remain biggest single issue facing agents’

refunds remain the single biggest issue that Lucy very challenging very very difficult times amongst everything else that the agents are trying to deal with

our agents are in the firing line all the time you know they're the middle person that sits between the supplier and the tour operator

we will all remember those partners that are helping us through this you know we will absolutely remember that you know this will not be forgotten

this could be an opportunity I know it's very difficult at the minute but you're saying that it's you know if they can keep going and survive and get through this then this week they should see an opportunity the other side