We were shocked when we upgraded our cabin on Crown Princess
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
Second time ever after nearly 20 cruises, um we're really unhappy with this cabin that we've been given.
There was one issue that tipped us over the edge, and it was pretty unpleasant, and that was blood all over the shower curtain when we got into the shower last night.
We have enjoyed the cruise though. The itinerary is amazing and you know the islands we visited have been fabulous and Crown Princess I mean it's fine.
I think a real mark of a company is how they respond when things go wrong.
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Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
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We recently boarded the Crown Princess in Sydney, Australia, expecting the start of a relaxing cruise holiday — but what we found in our cabin left us shocked. From blocked toilets and belongings left behind by the previous guests, to congealed blood in the bathroom, it quickly became clear that our cabin had not been properly cleaned or prepared before embarkation. In this video diary, we document the issues we discovered, the formal complaint we raised with Princess Cruises, and how the situation was handled throughout our voyage. While staff acknowledged some of the problems, we personally felt the cruise line only did the bare minimum to support us after such a poor first impression. This video is not just about the condition of the cabin — it’s also about customer service, accountability, and how cruise lines respond when things go wrong. We’d really like to hear your thoughts: • Were our concerns justified? • Did Princess Cruises handle the complaint appropriately? • What would you expect from a cruise line in this situation? Please share your opinions respectfully in the comments below. If you enjoy honest cruise reviews, travel diaries, and real passenger experiences, don’t forget to like, subscribe, and turn on notifications for future videos. #PrincessCruises #CrownPrincess #CruiseReview #CruiseComplaint #CruiseVlog #TravelDiary #SydneyAustralia #CruiseShip #PrincessCruisesReview Follow Us on Instagram - https://www.instagram.com/cooksexplore?igsh=MTlxa3luZXZ1YmRwcQ%3D%3D&utm_source=qr Please subscribe to see more content like this - https://youtube.com/@CooksExplore?sub_confirmation=1