Abta chief executive Mark Tanzer talks refunds
Travel Weekly
✨Casual
👁️ 200 views📅 6 years ago⏱️ 31:24
What This Creator Said
Meh
Creator Had Mixed FeelingsFull Ship Review✨Casual Creator
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
the way the packaged travel regulations work and what they say is that if your booking is canceled you are entitled to a cash refund within 14 days and that is the law
we're saying extend it to the end of July this doesn't alter the customers rights they still have a right to a cash refund or a new holiday
if companies are obliged or forced to provide cash refunds which they don't have then that is going to push them towards failure
Creator's Tips & Advice
✓Agents should check that vouchers are properly linked to an original booking as refund credits
✓Customers should accept refund credits to allow companies time to process cash refunds
Questions This Creator Answers
QWhat is the delay in government action on refund rules?
QHow are refund credits protected for consumers?
QWhat is the outlook for the travel industry post-crisis?
YouTube Video Description↓
Abta chief executive speaks to Travel Weekly editor-in-chief Lucy Huxley about negotiations with the government on refund rules and the future of the travel industry