'It's a great extension of our sales team'
Travel Weekly
✨Casual
👁️ 46 views📅 2 months ago⏱️ 24:25
What This Creator Said
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Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
So we kind of see OTT as a real extension to our sales team.
We've got a module on understanding your traveler, understanding your customer which Lavanya said, you know, which overcomes objections for the agent.
Creator's Tips & Advice
✓Keep training modules simple and focused to avoid overwhelming agents.
✓Mix up incentives regularly to keep agents engaged and interested.
Questions This Creator Answers
QHow does the OTT platform benefit airline and tour operator partners?
QWhat is the process for creating and updating training modules on OTT?
QHow can agents be incentivized to complete training courses?
YouTube Video Description↓
Air Canada's Jeremy Moore and Involved Holidays Richard Forde share their experiences using the OTT platform