'We're focusing on customer experience and simplifying our organisation'
Travel Weekly
✨Casual
👁️ 92 views📅 5 years ago⏱️ 50:05
What This Creator Said
1 Happy Bacon
Creator Had Mixed FeelingsCruise Vlog✨Casual Creator
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
we're really focusing on just just providing a great customer experience and great partner experience and simplifying our own organizations
we built a self-service cancellation process for hotels so that when a customer doesn't call us for counseling we call them directly
we're making it easy for our customers to book and get uh and change their plans or get refunded
Creator's Tips & Advice
✓Provide refundable booking options to rebuild traveler trust
✓Use automation to streamline cancellation and refund processes
Questions This Creator Answers
QHow is Expedia adapting its organization and customer experience post-COVID?
QWhat is Expedia's recovery plan for the travel industry?
YouTube Video Description↓
Expedia Travel Partners Group president Cyril Ranque speaks to Lee Hayhurst in a Travolution Webcast