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Trip Bacon

Agent call for clarity on refund issues

Travel Weekly
Travel Weekly
✨Casual
👁️ 19 views📅 6 years ago⏱️ 32:39
What This Creator Said
Creator Had Mixed FeelingsCabin / Ship Tour✨Casual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

we've been at this a month already when I think others have come into it a little later in the game

the biggest challenge because they've been different they've been offering different things

we want is some clear clarity and showing we're backed by up to all the government's

cash flow and that's it the cash flows the main issue at the moment

Creator's Tips & Advice

✓Wait for the next six weeks and see what happens before making new bookings
✓Push the rebooking process to get people rebooked as quickly as possible
✓Be proactive with customers and give them options in advance
✓Explain the link between tour operators and agents to customers

Questions This Creator Answers

QHow are travel agents coping with the coronavirus outbreak?
QWhat are the challenges with refund issues and consistency from tour operators?
QHow are businesses managing staff and cash flow during the crisis?
QWhat support is available from the government and consortia?
QWhat are the future plans for the travel industry post-crisis?

Topics Covered

Booking Process3½ Sad BaconValue Pricing3 Sad BaconService Crew1 Sad BaconSafety Medical4 Sad Bacon
How to read the Trip Bacon Score
Happy Bacon — creators loved this aspect
Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description↓

Front-line agents make plea for clearer information and consistency from tour operators and the government during video discussion with Travel Weekly editor-in-chief Lucy Huxley