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๐Ÿšจ BEWARE of Princess Cruises | Customer Service in ENGLISH vs SPANISH is NOT the same.

Traveling with Jose The Cruise Lover
Traveling with Jose The Cruise Lover
๐Ÿ‘๏ธ 28 views๐Ÿ“… 4 months agoโฑ๏ธ 8:04
YouTube Video Descriptionโ†“

In this video, I'll share my REAL experience with Princess Cruises' customer service after noticing the price of my cruise had dropped. ๐Ÿ“ž First call: I spoke with an American representative who refused to help. He told me the only option was to cancel my reservation, lose my non-refundable deposit, and pay again from scratch. ๐Ÿ“ž Second call: I decided to call again and asked to speak to someone who spoke Spanish. This time, the experience was completely different. The agent was friendly, professional, and managed to adjust the price of my cruise WITHOUT canceling the reservation and WITHOUT losing my deposit. โš ๏ธ Important tip: Be very careful when contacting customer service. Always ask to speak to someone in your own language, because the experience and the assistance can vary greatly. This video is perfect if: โœ”๏ธ You're booking a Princess Cruises cruise โœ”๏ธ You saw the price drop after booking โœ”๏ธ You're unsure if you can request a price adjustment โœ”๏ธ You want to avoid losing your deposit โœˆ๏ธ Subscribe to my channel for more real-life cruise experiences, travel tips, and advice no one else will tell you.