I CALLED THE CRUISE LINE AND COMPLAINED ABOUT THIS

Name: I CALLED THE CRUISE LINE AND COMPLAINED ABOUT THIS
Uploaded: 2026-01-20T00:00:00+00:00
Duration: 11 min 33 s
Channel: Don's Family Vacations

Don's Family Vacations

🏅Authority

👁️ 36K views📅 3 months ago⏱️ 11:33

Princess Cruises

Enchanted Princess

Majestic Princess

What This Creator Said

2 Sad Bacon

Creator Had Mixed FeelingsTips & Advice🏅Authority CreatorSponsored

Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

I've put in a complaint to Princess because since they changed to the non-refundable deposit, they've also changed the confirmations they send out to guests and agents.

It's very frustrating. And I imagine even yourself if you go online and you book it and you book the Princess Plus package and then you look at your confirmation, it doesn't say Princess Plus, you're going to be saying, 'What the heck?'

In big red letters on the new confirmation, it says all deposits are nonrefundable unless otherwise stated. But then when you have a non-refundable deposit, it doesn't state it right there.

I'm putting this out there because so many people are confused and I completely understand the confusion and that's why I've sent a letter into my business development manager with Princess saying, 'Hey, they've got to fix this.'

Creator's Tips & Advice

✓Check the cancellation schedule on your confirmation to determine if your deposit is refundable.

✓Look for a $200 penalty date to identify a non-refundable deposit.

✓Verify your Princess Plus package is listed on the confirmation, as it may not appear.

🆕New to Cruising? This Creator Addresses:

Confusion about deposit refundability — Check the penalty schedule; a 25% penalty after final payment indicates a refundable deposit.

Uncertainty about package inclusions — Contact your agent or Princess directly to confirm Princess Plus is applied.

Questions This Creator Answers

QHow has Princess Cruises' non-refundable deposit policy changed the confirmation process?

QHow can guests tell if their deposit is refundable or non-refundable?

QWhy is the Princess Plus package not showing on new confirmations?

Topics Covered

Booking Process3 Sad BaconValue Pricing2 Sad Bacon

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Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

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Full Consensus

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YouTube Video Description↓

I CALLED THE CRUISE LINE AND COMPLAINED ABOUT THIS. Use my code: DONSFAMHFSTK or https://bit.ly/DONSFAMHFSTK to access to the special offer: 10 Free Meals + Free Stea Hi everybody, it's Don! I hope you're having a fantastic day. Today's discussion covers a recent complaint filed with Princess Cruises regarding their `non refundable deposit` policy. We'll examine how this change has impacted the `confirmation email` process for both guests and agents. I'll share some `how to send confirmation email` insights and `email marketing for beginners` tips from this experience. My Mailing Address is : Don's Family Vacations PMB #471 900 Greenbank road Unit 11E Nepean Ontario K2J 4P6 THE UPS STORE Group Cruises contact information dterris@travelonly.com Med cruise from Rome ENCHANTED PRINCESS May 26 2026 Halloween cruise from New York MAJESTIC PRINCESS OCT 31 2026 Northern Lights cruise Norway Majestic Princess Mar 17th 2027