'There's a light at the end of the tunnel and this time it's not an oncoming train'

there is a light at the end of the tunnel and it's not an oncoming train this time

we've done lots of things really um you know we're one of the first operators to come out with a you know with a a promise around flexibility and trust and changing and refunds

the whole digital channel has really opened something up for us and the crew's guest you know the average age is from 60 upwards and the the elder generations have really engaged with digital

99 of um the the clients that reply to the survey said that um sustainability was um of very high importance