Webinar: The Hospitality X-Factor: New Psychometrics for Sourcing Service Superstars
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
we want to hire for talent and talent does not mean personality traits
contextual performance is what you wish you could clone in everybody
the chat model stands for conscientiousness, hospitable, adaptable, and trainable
personality is an inconsistent predictor of workplace performance
Creator's Tips & Advice
Questions This Creator Answers
Topics Covered
Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
About our Bacon Score methodologyYouTube Video Description↓
One way to increase efficiency and effectiveness in screening and selection is to identify people with the “X-Factor” ― characteristics that define high-performers in line-level roles. Research indicates that these “superstars” are more likely to remain productive, engaged, and loyal within service-driven cultures. But, the challenge is how to find it! Hear James Houran, Ph.D. (“Dr. Jim”) of AETHOS Consulting Group share results from new research on a new psychometric model that pinpoints the “Hospitality X-Factor.”