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MasterAdvisor 30: When To Reach Into Your Pocket for Your Client

Travel Market Report
Travel Market Report
✨Casual
👁️ 382 views📅 5 years ago⏱️ 46:57
What This Creator Said
Creator RecommendsTips & Advice✨Casual Creator
Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

the customer is always right even when they're not right

here's a hundred bucks we feel bad for you take it

we're making 783 dollars because they're going to tell me exactly what we're going to make

leverage is extremely important

Creator's Tips & Advice

✓Calculate your time's worth to decide if compensating a client is worthwhile
✓Empower agents with autonomy to handle customer service issues
✓Use a customer relations budget line item for client compensation
✓Kill negative reviews with kindness and respond professionally
✓Build leverage and relevance for long-term business success

Questions This Creator Answers

QWhen should a travel advisor reach into their own pocket to compensate a client?
QHow do travel agencies handle customer service issues and costs?
QWhat is the value of a brick-and-mortar travel agency in the modern era?
YouTube Video Description↓

Join Tom Karnes of LaMacchia Travel as he discusses how nobody likes to leave money on the table and people absolutely HATE to have to dig into their own pocket when they really shouldn’t have to. Sadly there is a price to doing business, and handling customer service issues comes at a multitude of costs; the potential loss of business, the risk of bad reviews, tarnished reputation, potential legal issues, etc. When does it make sense to pay a client? Tom will highlight the factors needed to make the proper decision.