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Check-In Episode 29: Recognizing How Time is a Gift with HAL’s Michelle Sutter

Travel Market Report
Travel Market Report
Casual
👁️ 79 views📅 3 years ago⏱️ 33:16
What This Creator Said
Creator RecommendsTips & AdviceCasual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

looking ahead robs us of our most precious finite resource, and that is time

the concept of time as a gift and realizing that there's a finite resource that we take for granted sometimes

how can I be of service to you as a travel advisor or how can I add value in your everyday

focus your energy on those things that are inside of the circle that are within your control

Creator's Tips & Advice

Use the circle of control exercise to focus on what you can influence
Be generous and service-oriented with clients beyond transactions
Invest time in personal and professional development during downtime

Questions This Creator Answers

QHow can travel advisors add value beyond transactions?
QWhat is the circle of control and how can it help during stressful times?
QHow can time be viewed as a gift during challenging periods?

Topics Covered

Service Crew3 Happy BaconLoyalty Program2 Happy BaconShip Condition2 Happy BaconValue Pricing2 Happy Bacon
How to read the Trip Bacon Score
Happy Bacon — creators loved this aspect
Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description

For people both inside and outside of the travel industry, the past few years have been marked by a lot of looking ahead instead of looking around. Despite the hurdles and gloom that have come with a once-in-a-century pandemic, looking ahead robs us of our most precious finite resource, and that is time. In this episode, TMR’s Dan McCarthy talks with Holland America Line’s Vice President of North America Sales Michelle Sutter about how she used her time during the pandemic and how she learned to let go of things out of her control. Sutter, a career travel industry veteran, initially landed in travel after career plans changed from working at a Swiss charter school to living and working onboard a cruise ship. She reflects on that change in this episode and also talks about what she sees as the biggest challenge for the industry going forward. One Airline Is Trying to Get More Guests to Fly in Middle Seats with a Prize Lottery: https://www.travelmarketreport.com/Destinations/articles/One-Airline-Is-Trying-to-Get-More-Guests-to-Fly-in-Middle-Seats-with-a-Prize-Lottery For More #traveladvisor content, Subscribe now! #cruise #hollandamerica #travel #traveladvisor #travelagent #advisor Our latest episode of the MasterAdvisor series about working with luxury partners: https://www.youtube.com/watch?v=bpKtnZ5I_C0 Subscribe to TMR's Newsletter: https://www.travelmarketreport.com/tmr-sign-up