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MasterAdvisor 65: How to Best Deal with a Client's Travel Disruptions

Travel Market Report
Travel Market Report
Casual
👁️ 196 views📅 3 years ago⏱️ 49:56
What This Creator Said
Creator Had Mixed FeelingsTips & AdviceCasual CreatorSponsored

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

we're in the business of keeping our clients happy and helping them make vacation dreams come true

if you call our 866 ALG desk uh phone number there is a link for travel advisors to click through to our during travel line

the communication as long as you're communicating with them then they that keeps them um so much more calm

we want to be able to give them that that comfort and let them know we're here for you you have resources

Creator's Tips & Advice

Proactively query clients when disruptions are anticipated and communicate options
Use the 866 ALG desk number for during travel support to prioritize agent calls
Work ahead by calling clients before storms and booking alternative flights if airlines are refunding segments
Provide clients with during travel contact information and resources in their documents

🆕New to Cruising? This Creator Addresses:

Passport expiration before international travelContact local passport office, congressman for expedited processing, or use walk-up service in nearby cities
Uncertainty during disruptionsCommunicate calmly, provide options, and act as an advocate to reassure clients

Questions This Creator Answers

QHow to deal with client travel disruptions like weather events, airline cancellations, and geopolitical issues
QWhat processes advisors use to communicate with clients during disruptions
QHow to handle specific situations like passport issues, baggage problems, and travel insurance
YouTube Video Description

Disaster strikes—a flight is canceled and a traveler is stuck at the airport with no way to get home, or no way to make it to their destination. The airline is offering no help or refunds and your clients doesn’t know what to do. Events like these are stressful scenarios for both the traveler and the advisor. If the headlines this and last month showed us anything, advisors are essential to helping travelers pick up the pieces when something like this happens. Many things can disrupt a client’s original travel plans, and the best advisors out there stay calm and are able a client’s travel plans back on track. But what’s the first step? And how can advisors best perform under this kind of pressure? #traveldisruptions Join Brianne Bloom, Vice President of Vacation Travel at Fox World Travel, and Lia Vincent, owner of Vincent Vacations and AllinclusiveWeddings.com, to learn what advisors should tell their clients, how they can track changes to their itinerary, and how they can pivot in real-time. They will be sharing their insights on a live and free session on Zoom sponsored by ALG Vacations on Jan. 26 at 1:00 PM EST. U.S. Embassy Issues Security Alert for Mexico After Cancun Taxi Protests https://www.travelmarketreport.com/Destinations/articles/US-Embassy-Issues-Security-Alert-for-Mexico-After-Cancun-Taxi-Protests For More #traveladvisor content, Subscribe now! Our Check-In Episode with Rodrigo Esponda: https://www.youtube.com/watch?v=2TGwD2g7nSc Subscribe to TMR's Newsletter: https://www.travelmarketreport.com/tmr-sign-up