ANOTHER CRUISE CANCELLED FOR UNPAID SHORE EXCURSION - CRUISE NEWS

Editorial Summary

The creator discusses a recurring issue where cruise reservations are being canceled due to items left in digital shopping carts. He shares a specific instance involving friends who had a Norwegian Cruise Line reservation canceled because a shore excursion was added to a cart but not purchased, despite the cruise itself being paid in full. While the cruise line recognized the error and reinstated the booking, the process required over two hours on the phone. The creator notes that the reinstatement process resulted in an unexpected twenty five dollar charge due to updated gratuity rates. He explains that travel agencies have been filing complaints regarding these booking engine issues. To avoid similar problems, he advises travelers to avoid adding items to their online shopping carts unless they intend to purchase them immediately. The creator also mentions a personal experience with a Princess Cruise where a small ten dollar balance appeared on a fully paid booking, though in his case, the reservation remained active. He concludes by emphasizing that while some cruise lines are working to fix these algorithmic errors, travelers should remain vigilant when using booking websites.

Written by TripBacon from this video's transcript.