Azamara Quest Cruise Ship - Our first Luxury Cruise - we were shocked by how badly we were treated!

Editorial Summary

The creators share their mixed experiences aboard the Azamara Quest during an Australian itinerary. They highlight several positive aspects of the cruise, including the impressive destination immersion events, such as a Balinese night and a jazz performance in Adelaide. They also praise the high standard of food across various dining venues and the friendly nature of most onboard staff. However, the creators express significant disappointment regarding the ship's movement in rough waters, noting that the vessel struggled with swells. The most severe criticisms are directed at the guest relations team and embarkation processes, which the creators described as disorganized and dismissive. They recount a major incident where a freak storm caused water to leak into their cabin through a faulty balcony door. Despite being moved to a different cabin, they felt the management was unhelpful and failed to address the maintenance issue, noting that the door seal remained broken upon their return to the original room. Ultimately, while they enjoyed the itinerary and food, they concluded that the service and maintenance levels did not meet luxury expectations.

Written by TripBacon from this video's transcript.