Couple Outraged After Being Stranded in Cuba ~ Norwegian Sky
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Editorial Summary
The creator discusses a recent incident involving the Norwegian Sky where a couple was left stranded in Cuba after the ship departed earlier than their original itinerary suggested. The passengers, identified as Kevin and his girlfriend, had booked a shore excursion through an outside company rather than the cruise line. When the excursion returned at 3:30 p.m., the ship had already departed, forcing the couple to pay for their own transportation and flights to their next destination. While the couple is seeking a full refund and reimbursement for expenses, the creator argues that the passengers were responsible for the situation. The video notes that Norwegian Cruise Line provided multiple notifications regarding the schedule change, including emails to travel agents, shipwide intercom announcements, stateroom television alerts, and printed daily itineraries. The creator concludes that because the passengers did not purchase their excursion through the cruise line and failed to verify the updated back on board time, the fault lies with the travelers rather than the cruise company.
Written by TripBacon from this video's transcript.
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This review is more critical than the all-time creator consensus.
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Creator's Key Takeaways
Norwegian this is coming from Norwegian by the way say that first they sent both their travel agent as well as them emails prior to boarding the ship before they left for their vacation letting them know that the port of call times were changed and that the ship would be leaving at 3 o'clock p.m.
I really believe that this was not Norwegians fault contrary to a lot of the reports you're hearing and seeing online
every time you leave that ship regardless of whether or not you've heard announcements regardless of whether or not you see it on your travel itinerary that they give you for that day the last thing I do whenever I leave that ship when you're checking out through securities I ask them what is the back on board time
never buy ashore skarssen from an outside company not through the cruise line
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