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Difficult passengers on cruise ships. How to deal with them as a crew member!

Cruising As Crew
Cruising As Crew
πŸ…Authority
πŸ‘οΈ 13K viewsπŸ“… 5 years ago⏱️ 17:09
What This Creator Said
Creator Had Mixed FeelingsTips & AdviceπŸ…Authority Creator
Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

you're gonna get them no matter where you work a restaurant a shop an aeroplane a cruise ship and that is awkward passengers

no matter how annoying how outrageous you always have to be professional

what you are absolutely never going to say is that's not my department no no no because as far as they're concerned you're a crew member so you do everything

i pretend that they're my parents and i just think how would i want hotel staff to treat my parents if they had this kind of problem

Creator's Tips & Advice

βœ“Listen to passengers and be sympathetic to their problems
βœ“Do not say 'that's not my department' β€” find the right person to solve the issue
βœ“Offer to call passengers with updates instead of making them walk around the ship
βœ“Do not have an attitude β€” stay calm and professional
βœ“Do not take complaints personally β€” they are often about the passenger's own unhappiness

πŸ†•New to Cruising? This Creator Addresses:

Passengers being rude or entitled because they paid for a cruise β€” Do not take it personally; remember that unhappy people may act out, and stay professional without attitude

Questions This Creator Answers

QHow to deal with awkward passengers on cruise ships as a crew member
QHow to stay calm in frustrating situations with difficult customers

Topics Covered

Service Crew1 Happy BaconCrowd CapacityMeh
How to read the Trip Bacon Score
Happy Bacon β€” creators loved this aspect
Sad Bacon β€” creators took issue with this
Meh β€” no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = β€œmeh”, 5 = β€œbacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description↓

Hey sailors No matter what job you do onboard, a big part of it will be interacting with the customers and sometimes, their not the easiest to please. In this video I go through how to deal difficult passengers and how to stay calm in the most frustrating situations. MUSIC The music in my videos is from Thematic, a royalty-free music sharing site. Music by MYSM - Look At Those Clouds - https://thmatc.co/?l=128E3FE1 WATCH NEXT How to deal with an awkward roommate https://youtu.be/9IDQEA9WT9M 10 things I wish I knew before working on cruise ships https://youtu.be/bBcgBEkxpgU Going through my roommates https://youtu.be/GTx2h0M_9ho Going through my Steiner managers https://youtu.be/EBfqziyOqxM FOLLOW Website I https://www.cruisingascrew.com Instagram I https://www.instagram.com/cruisingascrew/ Facebook I https://www.facebook.com/Cruising-as-Crew-305351116816700/ Twitter I https://twitter.com/cruisingascrew Pinterest I https://www.pinterest.co.uk/cruisingascrew/ Thank you for watching