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Difficult passengers on cruise ships. How to deal with them as a crew member!

Cruising As Crew
Cruising As Crew
🏅Authority
👁️ 13K views📅 5 years ago⏱️ 17:09
What This Creator Said
Creator Had Mixed FeelingsTips & Advice🏅Authority Creator
Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

you're gonna get them no matter where you work a restaurant a shop an aeroplane a cruise ship and that is awkward passengers

no matter how annoying how outrageous you always have to be professional

what you are absolutely never going to say is that's not my department no no no because as far as they're concerned you're a crew member so you do everything

i pretend that they're my parents and i just think how would i want hotel staff to treat my parents if they had this kind of problem

Creator's Tips & Advice

Listen to passengers and be sympathetic to their problems
Do not say 'that's not my department' — find the right person to solve the issue
Offer to call passengers with updates instead of making them walk around the ship
Do not have an attitude — stay calm and professional
Do not take complaints personally — they are often about the passenger's own unhappiness

🆕New to Cruising? This Creator Addresses:

Passengers being rude or entitled because they paid for a cruiseDo not take it personally; remember that unhappy people may act out, and stay professional without attitude

Questions This Creator Answers

QHow to deal with awkward passengers on cruise ships as a crew member
QHow to stay calm in frustrating situations with difficult customers

Topics Covered

Service Crew1 Happy BaconCrowd CapacityMeh
How to read the Trip Bacon Score
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Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

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YouTube Video Description

Hey sailors No matter what job you do onboard, a big part of it will be interacting with the customers and sometimes, their not the easiest to please. In this video I go through how to deal difficult passengers and how to stay calm in the most frustrating situations. 🚢 WANT TO WORK ON CRUISE SHIPS? ---------------------------------------------------------------- Sail For Success is the step-by-step course that helps you apply, stand out and get hired. - Join the course: https://www.cruisingascrew.com/course/#next-step - Free masterclass: https://www.cruisingascrew.com/free-training/ AMAZON ---------------- UK https://www.amazon.co.uk/shop/cruisingascrew?ref_=cm_sw_r_cp_ud_aipsfshop_4H6JEPED11QY9EN51B1D USA https://www.amazon.com/shop/cruisingascrew?ref_=cm_sw_r_cp_ud_aipsfshop_K0ZM4SJA0VRQPH7168AE FOLLOW Website I https://www.cruisingascrew.com Instagram I https://www.instagram.com/cruisingascrew/ Thank you for watching