Editorial Summary
Tony from L Loca discusses a recent incident involving passengers on Royal Caribbean's Allure of the Seas. During an embarkation day sailing on November 13, a couple discovered their assigned cabin was in a state of disarray, appearing to have been flooded with no bed or flooring present. After waiting three hours, the cruise line provided a different cabin, which the passengers felt was a like-for-like replacement rather than an upgrade. Royal Caribbean issued 300 dollars in onboard credit to compensate for the inconvenience. However, the passengers decided they no longer wished to continue the four-day cruise and requested a full refund to leave the ship. Royal Caribbean denied the request for a full refund, stating that they had already provided an alternative cabin and onboard credit. The host uses this situation to pose a question to the cruising community regarding whether the cruise line's refusal to provide a full refund was fair. He concludes by humorously imagining a televised court show dedicated to resolving minor cruise compensation disputes.
Written by TripBacon from this video's transcript.
How This Review Compares
This review is more critical than the all-time creator consensus.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
Royal Caribbean said no certainly it was our mistake by not reassigning you a new cabin before you showed up and saw this cabin but you know we've made the accommodation
do you think Royal Caribbean was fair here do you think that they were right in giving them a hard no saying that you cannot leave the cruise ship with a full refund
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