FURIOUS Passenger Claims They Were Scammed by the Cruise Line!
Key Moments
Editorial Summary
A passenger has expressed significant frustration regarding a booking issue with Celebrity Cruises. The individual claims they were scammed after their final payment reminder was sent to a spam email folder. Because the passenger did not monitor that folder in time, the cruise line cancelled the reservation, resulting in the loss of a 900 dollar deposit. The passenger argues that because the booking was made directly through the cruise line, the company should have placed a phone call to provide a reminder. This stance has met with pushback from others who suggest the responsibility for monitoring communications lies with the traveler. The situation highlights a disagreement over whether cruise lines should provide proactive verbal notifications for missed digital communications.
Written by TripBacon from this video's transcript.
How This Review Compares
This review is more critical than the all-time creator consensus.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
A passenger is upset as they claim they were scammed by Celebrity Cruises.
The passenger said when they booked through the cruise line, their final payment reminder went to their spam email and since they didn't check it in time, their cruise was cancelled and they're out $900 for their deposit.
When others tried to explain that it was on them, the passenger doubled down and said because they booked direct, the cruise line should have called them to remind them of the payment.
Others said, "If only we had a way to track dates with reminders on our phones."
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Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
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