How can the cruise industry navigate its current challenges?

Name: How can the cruise industry navigate its current challenges?
Uploaded: 2020-05-08T00:00:00+00:00
Duration: 40 min 38 s
Channel: Travel Weekly
Description: Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso, Silversea Cruises’ Peter Shanks and Princess Cruises’ Tony Roberts who is also Clia Europe chair.

Travel Weekly

✨Casual

👁️ 28 views📅 6 years ago⏱️ 40:38

What This Creator Said

1 Happy Bacon

Creator Had Mixed FeelingsTips & Advice✨Casual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

we were one of the first lines to really pause cruising and say now's not a good opportunity for us

the whole organization really has turned its hand to I guess what can best be described as incident management rather than operating holiday

we've been pre generous and flexible we've always put the customers at the heart of what we do

we're giving them an opportunity now to book any sailing in the future without you know restrictions

Creator's Tips & Advice

✓Cruise lines are offering flexible cancellation policies and future cruise credits to support customers.

✓Travel agents should engage customers in conversations about future travel dreams and destinations.

✓The industry is developing new health and safety protocols to reassure customers when cruising resumes.

🆕New to Cruising? This Creator Addresses:

Safety of cruising during a pandemic — The industry is developing protocols to go above and beyond expectations to ensure safety.

Media portrayal of cruise ships as unsafe — Educate consumers and travel agents on existing health protocols and the industry's efforts.

Questions This Creator Answers

QHow is the cruise industry navigating the challenges of the global pandemic?

QWhat measures are cruise lines taking to support customers and travel agents?

QWhat will the future of cruising look like with new health protocols?

Topics Covered

Safety Medical1½ Happy BaconBooking Process2 Happy BaconService Crew2 Happy BaconValue Pricing1 Happy BaconItinerary Route1½ Happy Bacon

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YouTube Video Description↓

Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso, Silversea Cruises’ Peter Shanks and Princess Cruises’ Tony Roberts who is also Clia Europe chair.