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How to Handle a Complaint on a Cruise (& get results)

Life Well Cruised
Life Well Cruised
πŸ…Authority
πŸ‘οΈ 21K viewsπŸ“… 3 years ago⏱️ 10:49
What This Creator Said
Creator RecommendsTips & AdviceπŸ…Authority Creator
Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

hopefully every cruise is amazing but unfortunately sometimes things just aren't perfect

don't post on social media now what I mean is if you're in a cruise Facebook group where you've been getting information and giving information if you post about an issue that you are having on the cruise ship that's relatively minor

don't yell and don't be rude to the crew to the cruise ship staff so that's whether it's the person directly so whether it's the waiter or whether it's somebody from Guest Services never yell at them

the first thing is to actually let the cruise ship crew know so if you do have an issue in your cabin honestly most of the time these are relatively minor things to handle and they can handle it

Creator's Tips & Advice

βœ“Don't post complaints on social media groups
βœ“Don't wait until the cruise is over to complain
βœ“Don't yell or be rude to crew members
βœ“Don't flaunt loyalty status or say 'do you know who I am'
βœ“Let the cruise ship crew know about issues promptly
βœ“Follow the chain of command for complaints

πŸ†•New to Cruising? This Creator Addresses:

What to do if something goes wrong on a cruise β€” Let the crew know promptly, follow chain of command, and be polite
How to handle minor issues like AC or towel problems β€” Inform the crew directly; they can usually fix it easily
Dealing with medium-level complaints that need investigation β€” Be prepared to document and follow up after about 24 hours

Questions This Creator Answers

QWhat should you do if you have a complaint on a cruise?
QWhat are the wrong ways to handle cruise complaints?
QHow can you get results when things go wrong on a cruise?

Topics Covered

Service Crew2 Happy BaconCabin Interior1 Happy BaconBooking Process1Β½ Happy BaconValue Pricing1 Happy Bacon
How to read the Trip Bacon Score
Happy Bacon β€” creators loved this aspect
Sad Bacon β€” creators took issue with this
Meh β€” no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = β€œmeh”, 5 = β€œbacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description↓

Cruises aren't always perfect, & sometimes things go wrong! However, there are some right ways & wrong ways to handle cruise complaints. In fact, there are a few things NOT to do, as they may just backfire! In this video I share what not to do on a cruise if you have a cruise complaint. More importantly, I go over what to do, so you actually get your cruise problems solved. Beyond guest services, these practical cruise tips will help first time cruisers & experienced cruises alike. This is good advice for first time cruisers as we deal with some cruise mistakes to avoid. RESOURCES I RECOMMEND πŸ›³ THE ULTIMATE CRUISE PLANNER πŸ›³ Get the Life Well Cruised ULTIMATE CRUISE PLANNER ($10 off for a limited time). The printable planner includes 47 pages of checklists, packing lists, shore excursion forms & more! here: https://lifewellcruised.com/ultimate-... ________ Please note that this video is not sponsored. The links in this description are affiliate links, meaning that I will make a commission on purchases you make through my links, at no extra cost to you. As Amazon Associate, I earn from qualifying purchases. CRUISE ESSENTIALS No surge power bar: https://amzn.to/3NCRu7d Over the door organizer: https://amzn.to/3Dx2m1N Magnet hooks: https://amzn.to/3wZgj77 Magnet clips: https://amzn.to/37bNh9W Hanging toiletry bag: https://amzn.to/3Nb8fFY Nautical carry on bag: https://amzn.to/2TH7L3T Carry on bag w/ laptop section: https://amzn.to/3LCZBhC Expandable Tote Carry on bag: https://amzn.to/3dMk2Ob Cruise lanyards: https://amzn.to/3uNZBFb Passport holder wallet: https://amzn.to/3f6VqNW Passport holder USA: https://amzn.to/3Dhgex9 Packing cubes set: https://amzn.to/3wF1syG Travel jewelry bag: https://amzn.to/2SY190s Electronics organizer: https://amzn.to/3wpIvxK Poo-Pourri: https://amzn.to/3vJCaM8 Vaccine card protector: https://amzn.to/3wWyD12 Waterproof phone cases on lanyards: https://amzn.to/3iXCuT6 Waterproof waist pouch: https://amzn.to/3AqMSeK Mesh beach bag: https://amzn.to/3KQPCFe Travel binoculars: https://amzn.to/3iRzO9P Packing cubes set: https://amzn.to/3wF1syG Travel alarm clock: https://amzn.to/3iYuYXN Night light (motion sensor): https://amzn.to/33eMEqP Laundry hamper: https://amzn.to/2YMyJtw Snorkel Mask: https://amzn.to/3wrcBjz Water shoes: https://amzn.to/3G14O1g Lock box safe: https://amzn.to/3ibZkqQ Towel clips: https://amzn.to/3b4cj9V Towel bands: https://amzn.to/3b44EIR Reef safe sunscreen: https://amzn.to/3rHUlRS Lip balm w/ SPF: https://amzn.to/3wI7Bsn Aloe vera gel: https://amzn.to/3BSz1gX Crew thank you cards: https://amzn.to/3zIBSr1 Travel binoculars: https://amzn.to/3iWz4Q9 Travel hairdryer: https://amzn.to/3xOxndy Travel luggage scale: https://amzn.to/3tIbzAX Luggage set: https://amzn.to/3qgd8oj Carry On luggage: https://amzn.to/3nN0Mkz Cover up: https://amzn.to/3gO5T1Z Travel fan: https://amzn.to/3uMc24t Motion sensor light: https://amzn.to/3Dx276T Collapsable water bottles: https://amzn.to/3tXCtVw Bonine: https://amzn.to/3NE87zo Seabands: https://amzn.to/3LxvLvt Ginger candies: https://amzn.to/370LBzP Cruise first aid kit: https://amzn.to/3uqRn4c AirTags: https://amzn.to/3RLBthc LUGGAGE TAG HOLDERS Royal Caribbean: https://amzn.to/3tvNzB5 Celebrity: https://amzn.to/3JB36Fk Norwegian: https://amzn.to/3JzGiFP Princess: https://amzn.to/3wvgW8t Carnival: https://amzn.to/3uhaUFM HAL: https://amzn.to/3tz7tLs ULTIMATE CRUISE PLANNER: https://lifewellcruised.com/ultimate-... More Items we LOVE @ Life Well Cruised Amazon Store: https://amzn.to/3QaoV29 _______ FTC LEGAL DISCLOSURE - Some links found in the description box of my videos are affiliate links, meaning that I will make a commission on purchases you make through my links, at no extra cost to you. I only recommend products and services that I personally like and trust. _______ *Business inquiries: please contact Ilana at lifewellcruised@gmail.com ABOUT ME Hi! I'm Ilana! I live in Montreal, Canada with my husband Frank. We can often be found dreaming about and planning future cruises, ideally to hot and sunny destinations! I believe in having fun, being kind and that you are never too old, or too young, to live the life of your dreams! Please note that I do not sell cruises on Life Well Cruised. This and all other videos are for entertainment purposes only. I share my own opinions, personal experiences and information with other cruise travellers, which I hope can be helpful. Please contact your travel agent or the cruise line directly for advice and any information specific to your booking. Music Credit: Surf Time by Lux-InspiraMusic