I CALLED THE CRUISE LINE AND COMPLAINED ABOUT THIS

Editorial Summary

The creator discusses a formal complaint submitted to Princess Cruise Line regarding recent changes to their booking confirmation documents. He explains that the transition to a standard non-refundable deposit policy has coincided with a redesign of guest confirmations that causes significant confusion for both travelers and travel agents. One primary issue identified is that the new confirmation format no longer explicitly lists whether a guest has purchased Princess Plus or Princess Premiere packages. Additionally, the creator highlights a misleading disclaimer in large red lettering stating that all deposits are non-refundable unless otherwise stated, even when a guest has actually secured a refundable deposit. He notes that this lack of clarity leads to excessive secondary inquiries and administrative delays. To distinguish between the two deposit types, he advises viewers to check the cancellation schedule. A refundable deposit will only show a penalty starting the day after the final payment date, whereas a non-refundable deposit will list a specific penalty amount applicable immediately. The creator concludes by urging the cruise line to restore package visibility and clarify the deposit language to prevent traveler anxiety.

Written by TripBacon from this video's transcript.