Making An Icon | Episode 10: Creating The Crew's Neighborhood

Editorial Summary

This episode explores the dedicated living and working spaces designed for the 2,300 crew members aboard Icon of the Seas. The creators emphasize that providing a high quality home away from home is essential to delivering a superior guest experience. To achieve this, Royal Caribbean utilized extensive crew surveys to identify key needs such as privacy and storage. This research led to the development of a patented, L-shaped stateroom designed specifically with crew input to ensure individual relaxation. Beyond private quarters, the crew neighborhood features diverse amenities including a clubhouse with massage chairs and virtual balconies, a gym, a salon, and a barbershop. Dining options are elevated through a crew Windjammer that offers ocean views via portholes and live cooking stations similar to those found in guest areas. Social spaces include an indoor and outdoor pub, a multi-function room for celebrations and training, and dedicated gaming areas. The production concludes that by treating the crew accommodations as a cohesive neighborhood, the company aims to set a new standard for crew community and comfort.

Written by TripBacon from this video's transcript.