Our ITA Airways Premium Economy Experience - the Good, the Bad, and the UGLY!
Key Moments
Editorial Summary
The creator details a premium economy journey from Boston to Rome with ITA Airways, categorizing the experience into good, bad, and ugly segments. The outbound flight featured roomy seating and a decent dinner service, though the aircraft was an older Alitalia branded plane with malfunctioning screens and torn upholstery. The creator highlights significant difficulties regarding their son's autism, including seating arrangements that separated the family and poor handling of pre-boarding requests by staff at Logan Airport. They also report issues with TSA pre-check not appearing on all boarding passes and unprofessional interactions with gate agents who questioned the necessity of medical accommodations. However, the return flight from Rome provided a starkly different experience. The creator credits a specific employee, Kiara Ruffino, for resolving check-in issues and ensuring a smooth boarding process. This positive interaction, combined with improved in-flight entertainment and service on the return leg, led the creator to conclude that they might consider flying with the airline again depending on future pricing and itineraries.
Written by TripBacon from this video's transcript.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
we opted to fly premium economy from Boston to Rome the flight was being offered through Delta a time of booking for approximately eighteen hundred dollars per person
the Bland meal ordered by Delta farage never made its way to the ETA plain so he was forced to choose between the beef stew dinner or the vegetable lasagna dinner
the gay agent loudly asked what was wrong with my 12 year old son that required him to pre-board
ETA Airways clearly needs to do more training for their staff on cognitive disabilities and on the airline passengers with disabilities Bill of Rights
Creator's Tips & Advice
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Port Highlights
Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
About our Bacon Score methodologyVideo content sourced from the creator's original upload. Watch on YouTube