People Angry With Norwegian Cruise Line
Key Moments
Editorial Summary
The creator discusses growing passenger frustration with Norwegian Cruise Line regarding cruise cancellations and refund policies in Asia. Following issues with the Holland America Wester Dam, which was unable to find ports for entry, passengers expressed concern about upcoming Norwegian cruises. Initially, Norwegian Cruise Line maintained that sailings would proceed and offered minimal compensation, such as a ten percent refund or a twenty five percent future cruise credit. This stance led to significant backlash from clients who feared being stuck on a ship without port access. Eventually, the cruise line canceled a February 17th sailing due to Thailand refusing entry to the ship and offered a full refund plus a small goodwill gesture. The creator criticizes the company for waiting until three days before departure to make this decision, leaving travelers in limbo regarding flights and hotels. The video concludes by comparing Norwegian's customer service to Princess Cruise Lines, which the creator suggests handles similar disruptions with more proactive support for both passengers and staff.
Written by TripBacon from this video's transcript.
How This Review Compares
This review is more critical than the all-time creator consensus.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
Norwegian Cruise Line has had the Jade in the spirit in Asia now it cancelled all of the Norwegian spirits cruises through Asia for eight months
people were just saying what what are you doing what are you doing Norwegian Cruise Line that's a ridiculous offer
they are forced to cancel the February 17th cruise and all clients will receive a 100% refund automatically
your customer service is deplorable sometimes the way that you go about doing things is horrible sometimes
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Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
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