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Poor Customer Service & Penwell African Safaris

The Informed Traveler Podcast
The Informed Traveler Podcast
Casual
👁️ 5 views📅 1 years ago⏱️ 40:07
What This Creator Said
Creator Warns AgainstTips & AdviceCasual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

customer service is a joke in the travel industry

I think it's a growing problem and we've seen it more since the pandemic

you have to have a bigger budget bigger deeper pockets in order to go to some of these more remote places

I was charged by an elephant on foot I've never been so excited my whole life

Creator's Tips & Advice

Work with a travel agent to handle customer service issues
Pack patience when dealing with travel suppliers
Consider trip cancellation insurance for disruptions

🆕New to Cruising? This Creator Addresses:

safety in AfricaHave your wits about you and remain calm; Africa is generally safe

Questions This Creator Answers

QHow bad is customer service in the travel industry?
QWhat should you know when planning an African safari?

Port Highlights

Porto3½ Happy Bacon
How to read the Trip Bacon Score
Happy Bacon — creators loved this aspect
Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description

Send us Fan Mail (https://www.buzzsprout.com/2111088/fan_mail/new) How would you rate your latest customer service experience involving travel? For many it hasn't been a very good experience at all so on this week's podcast travel expert Onanta Forbes will join us to discuss customer service or lack thereof. Plus, if taking an African Safari is on your bucket list you'll want to listen to our chat with the founder of Penwell Safaris, a company specializes in custom made African Safaris. And, Ken Stewart from Crowfoot Travel Solutions will be along to give us a few destination ideas and travel deals with our Weekly Round Up.  Support the show (https://www.buymeacoffee.com/randyu)