Princess Cruise Line Tried To Do Me Dirty With A Cabin Upgrade

Editorial Summary

The creator recounts a frustrating experience with Princess Cruise Lines regarding a cabin change for an upcoming Alaskan cruise. After booking a specific 303 square foot balcony cabin, the creator received an email stating they were being upgraded due to operational changes. Upon investigation, the creator discovered the new room was actually a smaller 233 square foot balcony and that they had been charged an additional ten dollars despite having a zero balance. The creator explains that the original cabin was reassigned to serve as a quarantine room. After a lengthy and unsuccessful three hour phone call with an overseas call center, the creator eventually reached a representative in the United States. This representative successfully resolved the issue by moving the booking to a mini suite on deck twelve. This resolution included a sixty seven dollar refund and an increase in onboard credit from two hundred to four hundred dollars. The creator concludes by advising travelers to keep all original booking documentation to verify cabin details and account balances when disputes arise with cruise lines.

Written by TripBacon from this video's transcript.