Royal Caribbean Chairman speaks about the steps necessary to reopen Royal Caribbean

Editorial Summary

Richard Fain discusses the necessary preparations for Royal Caribbean to reenter service following the COVID-19 pandemic. He emphasizes that the reopening process must be gradual to avoid undoing containment successes. Fain notes that while the virus is difficult to predict due to its contagiousness and incubation period, improvements in testing and medical facilities provide a better foundation for managing new cases. He outlines three primary perspectives for the industry. First, companies must follow government mandates to ensure a coordinated rather than disjointed response. Second, the industry must fundamentally change operational procedures to protect health, moving beyond minimum standards to earn public trust. Third, travel advisors play a critical role by providing clients with accurate information. Fain explains that Royal Caribbean is consulting with experts to develop new safety protocols and is creating resources, such as an information pack on testing, to assist travel partners. He concludes that the industry must embrace a new normal by raising safety bars and keeping clients informed to build confidence as the suspension is lifted.

Written by TripBacon from this video's transcript.