🚢 Sun Princess - The Good, The Bad & The Ugly Truth

Editorial Summary

The creator provides a detailed account of her first experience sailing on the Sun Princess, a new ship in the Princess Cruises fleet. She highlights several positive aspects, including the impressive quality of the food, the beautiful and spacious ocean view and balcony cabins, and the convenience of the onboard app and complimentary laundry facilities. She also notes the ship's quiet atmosphere, which is largely due to a lack of children on board. However, the creator expresses significant dissatisfaction with the customer service, describing it as unfriendly and lacking a welcoming atmosphere in both the dining rooms and guest services. She also details issues with cabin noise and a lack of variety in the main dining room menu. Additionally, she observes that many onboard activities and shows seem geared toward an older demographic, which impacted her sense of connection with the ship's clientele. Ultimately, while she enjoyed the physical ship and the culinary offerings, the service shortcomings and demographic mismatch lead her to conclude that she likely will not cruise with Princess again.

Written by TripBacon from this video's transcript.