An exclusive for Queens Grill guests, a personal butler is on hand throughout the voyage to assist with everything from unpacking suitcases and shoe shining, to organizing in-room gatherings, pouring Champagne and assisting with guests with donning cuff links and red-carpet worthy gowns. “I’m proud to be a butler on Cunard,” says Claudio Marcelo Cuevas Jarpa, a polished crewmember from Chile dressed in a crisp uniform and white gloves. “We make magic happen for our guests. We anticipate their needs before they even know they have them,” he says with a smile as he straightens a guest’s bowtie before a glamorous formal night on board, another hallmark of Cunard’s storied brand. “A good butler is hard to find, one who perceives, for example, the way guests like to live, the way they like their stateroom, their amenities” says David Hamilton, a veteran hotel manager on board Queen Elizabeth. “Everything is delivered and presented in a very personal way.” “Details are everything, and I pay attention to every bit of it,” says Natalia Kustova, a butler on board Queen Elizabeth.