Top 15 Things Guests Want to See Changed at Walt Disney World | 10/22/19
Key Moments
Editorial Summary
In this episode of DIS Unplugged, the hosts discuss a curated list of fifteen changes requested by Walt Disney World guests based on social media and email feedback. The discussion begins with the suggestion of a fifth theme park to alleviate overcrowding and moves through various operational concerns. The creators address issues regarding the importance of listening to fan feedback, inconsistencies in resort service quality, and the perceived decline in the value of special ticketed events like Halloween and Christmas parties. Other topics include the replacement of human photographers with automated photo boxes, the need for monorail refurbishments, and the loss of free street atmosphere entertainment. The hosts also critique the complexity of the My Disney Experience app and the management of alcohol consumption in Epcot's World Showcase. A significant portion of the conversation focuses on the human element of the parks, specifically the need for better pay and more full-time cast members to replace a reliance on temporary college program employees. The hosts conclude by noting that while many changes appear driven by profit margins, maintaining high service standards and guest experience is essential for long-term success.
Written by TripBacon from this video's transcript.
How This Review Compares
This review is more critical than the all-time creator consensus.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
The minute you start walking up, right, the photo pass photographers, the minute you start walking up, they're taking different angles.
It is slash whatever we can screw the guest experience as long as the bottom line reads what we need it to read.
If you just want to be about attractions, just change your name to Six Flags.
The level of service needs to improve from frontline cast members. The Disney parks were once known for their high level of service, but recently there has been a decline.
Questions This Creator Answers
Video content sourced from the creator's original upload. Watch on YouTube