We Cancelled Our Cruise Seconds Before Boarding

Editorial Summary

The creators recount a highly frustrating experience at the Southampton Horizon Terminal while attempting to board the maiden voyage of the Norwegian Aqua. After checking in and dropping off their luggage, they discovered that the cruise itinerary had been drastically changed from a seven night trip to Boston to a longer voyage to New York due to weather concerns. Because the new schedule conflicted with a prior wedding commitment, the creators decided to cancel their trip. They express significant disappointment regarding the cruise line's communication, noting that passengers were not informed of the changes until after they had already surrendered their bags. The creators also highlight a lack of support for stranded passengers, including elderly travelers struggling to rebook flights. Despite the chaos and a five hour wait to retrieve their luggage, they note that Norwegian provided a quick full refund to their bank account. They conclude by emphasizing the vital importance of having travel insurance and being prepared for unpredictable changes when cruising.

Written by TripBacon from this video's transcript.