Webcast: Refusing customer refunds is 'a disgrace', says David Speakman

I've heard that they've said to me are through through the agent have said if we have to counsel we'll give you the credit not oh no I will not accept the craniums

it's a disgrace it's not normal yeah I mean this is when we say it's unprecedented but it's not normally remember there are rules the convective contract there's a contract you're in a contract

the biggest problem is steam it with customer money they are Takai revolt roughly the industry lives off and I'm not talking about if you will the travel industry the consultants I'm talking about flying I'm talking a VA ssin they use hundred billion of customer on thorn revenue right now