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Webcast: Staff retention scheme ‘does not fully work for travel’

Travel Weekly
Travel Weekly
Casual
👁️ 22 views📅 6 years ago⏱️ 36:53
What This Creator Said
Creator Had Mixed FeelingsTips & AdviceCasual Creator

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

we'd have a holy car crash if we all closed out doors and went on fellow

the government's COVID-19 Staff Retention Scheme does not fully work for travel businesses

cash is king as as we all know and and every operator every airline every agent needs to hold on to as much cash as they can for as long as they can

we've been trying to give them focus try keep them busy try and give them direction as to how to look after customers

Creator's Tips & Advice

Communicate positively and frequently with customers even if there is nothing new to say
Use automation and online forms to handle changes and amendments efficiently
Focus on rebooking and credit notes to retain customer loyalty and cash flow

Questions This Creator Answers

QHow does the government's Staff Retention Scheme impact travel businesses?
QHow are travel agents managing customer refunds and rebookings during COVID-19?
QWhat support are travel consortia providing to their members during the crisis?

Topics Covered

Value Pricing1½ Happy BaconBooking Process1 Happy BaconSafety Medical1 Sad Bacon
How to read the Trip Bacon Score
Happy Bacon — creators loved this aspect
Sad Bacon — creators took issue with this
Meh — no strong opinion either way

Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.

About our Bacon Score methodology
YouTube Video Description

The government’s COVID-19 Staff Retention Scheme does not fully work for travel businesses and would lead to an “unholy car crash” if agencies were to furlough all their staff. Lucy Huxley catches up with Tailor Made Travel’s Simon Morgan, Not Just Travel co-founder Steve Witt and Fred. Olsen Travel’s Paul Hardwick.