What Is A Casino Host? | My Job On A Cruise Ship Explained

Editorial Summary

Chris Wong explains the specific responsibilities of a casino host working for Royal Caribbean on the Voyager of the Seas. He clarifies that his role is centered around the Club Royale loyalty program, which is distinct from the standard Crown and Anchor Society program. While the standard program is based on the number of cruises taken, Club Royale is based on a passenger's level of play, or the amount they gamble in the casino. The host's primary duties include identifying high-value VIP players, ensuring they are rewarded according to their play, enrolling new members, and maintaining high levels of guest satisfaction. The ultimate goal of the position is to encourage repeat business by ensuring guests have an excellent vacation. Wong also addresses why he cannot provide specific details regarding the rewards or point systems, noting that the program changes frequently, often on a monthly basis. He explains that providing specific details could lead to confusion if the program updates after a video is published. He concludes by noting that official job descriptions for the role are often vague and hopes this explanation provides better clarity for his viewers.

Written by TripBacon from this video's transcript.