CRUISE NEWS - Cruise Nightmare, Cruise Passenger Seeks Refund
Key Moments
Editorial Summary
The creator discusses a specific passenger experience involving a 12-day Holland America Line cruise on the Oosterdam. A passenger named Angus Urquhart reported significant issues in his upgraded suite, including raw sewage repeatedly filling the toilet and the air conditioning failing during the trip through the Mediterranean. Despite reporting these problems to various staff members, the initial resolution offered was a 600 dollar future cruise credit per person. After pursuing the matter through formal resolution processes and contacting executive leadership, the passenger eventually secured 2,000 dollars in future cruise credit per person along with a free suite upgrade for a future sailing. The creator notes that the passenger followed self-advocacy steps similar to those recommended by Elliott Advocacy. The video also touches on the Passenger Vessel Services Act, explaining how ships like the Pride of America are exempt from certain regulations by being built, flagged, and staffed in the United States. Additionally, the host shares personal travel updates from a recent visit to St. John, New Brunswick, including local history and food experiences.
Written by TripBacon from this video's transcript.
How This Review Compares
This review is more critical than the all-time creator consensus.
Source: Our analysis of the creator's lived experience, based on what they said in this video.
Creator's Key Takeaways
it's a story of raw sewage and no air conditioning cruise news and My Views let's talk about it
he paid for an upgrade and he ended up in a sweet cabbage so this is all happening to somebody living The Sweet Life
the bathroom in the suite that the throne kept filling up with raw sewage multiple times throughout the day
the AC went out in his cabin and so he's in the hot Mediterranean in a cabin where there's raw sewage bubbling up into the throne
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Scale: 0–5 strips in half-step increments. 0 = “meh”, 5 = “bacon bliss”. Aggregated from creator-review sentiment, weighted by channel expertise.
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