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MasterAdvisor 48: How to Fire Your Client

Travel Market Report
Travel Market Report
✨Casual
👁️ 414 views📅 4 years ago⏱️ 51:59
What This Creator Said
Creator Had Mixed FeelingsTips & Advice✨Casual Creator
Veteran Cruiser

Source: Our analysis of the creator's lived experience, based on what they said in this video.

Creator's Key Takeaways

you don't ever want to fire a client but it's an important topic because we need to distinguish between a challenging client versus a time wasting client

the client who is not a right fit basically tells you up front they they can find it cheaper before you've even started

you need to have an that's where you become the expert you need to know when the client's willing to give you as much as you're giving them

it's okay to call them and say you know what it's it it's just under these circumstances right now blame it on covid blame it on this the your business model

Creator's Tips & Advice

✓Qualify clients upfront with questions about who, what, when, where, and why
✓Charge service fees to filter out tire kickers and establish value
✓Use a contract or agreement early to set expectations
✓Have difficult conversations over the phone to maintain professionalism
✓Know when to cut ties if a client is disrespectful or unrealistic

🆕New to Cruising? This Creator Addresses:

Fear of losing clients by charging fees — Charging fees establishes value and filters out difficult clients; it's okay to lose clients who don't respect your time
Uncomfortable conversations about parting ways — Be professional and honest; explain that you're not the right fit and maintain composure

Questions This Creator Answers

QWhy would a travel advisor ever want to fire a client?
QWhat are red flags that indicate a client may not be a good fit?
QHow do you have a conversation to part ways with a client professionally?
QHow should advisors handle clients who question fees or try to book direct?
YouTube Video Description↓

Sometimes it’s not you, it’s them. While the mantra of knowing the customer is always right is a great model of business, sometimes it’s best to let a client go. A great business mind needs the foresight to see when a client may take a while to book and when they are just draining valuable resources and time. Stacey Acree, President at Brentwood Travel, says advisors more than ever need to know when to let the client go when they are abusing time, employees, or services.